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How bt365 Handles Your Personal Information

When you access bt365 from your phone or browser, we collect only what we need to run your account and process payments through bKash, Nagad, and Rocket.

Account Data ProtectedLocal Payment PrivacyYour Rights ApplyRegion-Dependent Access
bt365 How bt365 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we handle your information, want to request a copy of your data, or need to report a concern, our support team is available through the channels below. We aim to respond to all privacy-related requests within a reasonable timeframe.

Live Chat Open the chat icon in the bt365 app or browser lobby to reach our support team directly from your account.
Email Support Send your data request or privacy question to our support address listed in your account settings under Help.
Account Help Centre Log in and visit the Help section to find privacy request forms and answers to common data questions.
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

We apply standard security measures across every account on bt365, from login to withdrawal. Here is how we handle the key areas of your data.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered mobile number. We flag unusual login attempts and can lock access if we detect risk.

Cookie Use

We use session cookies to keep you logged in across your phone and browser. Analytics cookies help us understand how the lobby is used. You can manage cookie preferences in your browser settings.

Data Retention

We keep your account data for as long as your account is open and for the period required by law after closure. Payment records linked to bKash, Nagad, or Rocket transactions are retained per applicable financial regulations.

Your Rights and Requests

You can request access to your data, ask us to correct inaccurate details, or request deletion where permitted by your local law. Submit requests through Live Chat or the Help Centre in your account.

Common Questions About Your Privacy

Here are the questions we hear most often about how bt365 handles personal data.

We collect your name, contact details, and the mobile number linked to your bKash, Nagad, or Rocket wallet. Device and session data is collected automatically when you log in.

We share data only with payment processors needed to complete your transactions and with service providers bound by confidentiality agreements. We do not sell your personal information.

We retain your data for the period required by applicable law in your region after account closure, then delete or anonymise it. Payment records may be kept longer under financial regulations.

Log in to your account, go to the Help Centre, and submit a data access request. You can also contact us via Live Chat. We will respond within a reasonable timeframe.

Yes, where permitted by your local law and eligible region. Submit a deletion request through the Help Centre or Live Chat. Some data may be retained to meet legal obligations.

Payment identifiers are processed through encrypted connections and shared only with the relevant payment processor. We do not store your full wallet PIN or payment credentials on our servers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.